FinecoBank is a multichannel bank offering banking, credit, trading, and investment services through a single account. It is a European leader in brokerage and has one of the largest networks of financial advisors, with a widespread presence of Fineco Centers throughout Italy. FinecoBank is one of the most important FinTech banks in Europe and a key player in Private Banking in Italy, with a highly tailored advisory approach that includes fiduciary services, asset protection and transfer, legal and tax consulting, and management of discontinuity events.

Position:

The Service NOW Administrator will be responsible for the technical management of the ServiceNow platform, focusing on ITSM modules critical to the banking environment. They will contribute to the integration of ServiceNOW with other platforms in Fineco’s IT landscape.

They will operate in a structured and regulated environment, ensuring the platform’s operability, stability, and compliance with audit policies and regulations (e.g., DORA, ISO 27001, ITIL, COBIT).

Main Responsibilities:

• Operational and administrative management of the ServiceNow platform (ITSM, CMDB, Incident, Change, etc.).
• Supervision of updates, patching, and quality control across environments (DEV/UAT/PROD).
• Platform monitoring, capacity management, and performance tuning.
• Implementation of security policies and access segregation.
• Technical support for internal/external audits and regulatory compliance.
• Active participation in CAB and Change Management processes.
• Development of custom components for ITSM workflows on ServiceNow (Business Rules, Scripted Flows, Catalog Items).
• Implementation of interfaces between ServiceNow and external systems (e.g., legacy ticketing, monitoring, IAM).
• Creation and maintenance of scripts, workflows, notifications, and automations.
• Maintenance of technical documentation for the platform.

• Degree in technical-scientific disciplines.
• Minimum 2–4 years of experience with the ServiceNow platform in a banking or enterprise context.
• Excellent knowledge of ITSM modules (Incident, Problem, Change, Request, CMDB) and IntegrationHub connectors.
• Basic knowledge of security, authentication (LDAP, SSO, SAML), and IT Governance.
• Strong knowledge of JavaScript (server/client side) on ServiceNow.
• Experience with REST/SOAP APIs, MID Server, and secure connectivity.
• ServiceNow certifications (CAD, IntegrationHub Specialist) and ITIL are appreciated.
• Precision and ability to operate in high-criticality and audit environments.

• What we value:
• Passion for ICT and Security: Interest in new technologies and industry trends.
• Teamwork: Proven ability to work in teams with varying levels of seniority.
• Proactivity: Ability to identify and solve problems independently.
• Results-oriented: Confidence in one’s abilities and determination to achieve goals.
• Work Location: Milan (hybrid model: on-site and remote work)

Sede di lavoro: Milano (alternanza presenza in sede e smart working)

Il Gruppo Fineco è orgoglioso di essere un Equal Opportunity Employer e si impegna a creare un ambiente di lavoro sicuro e inclusivo, fondato sul rispetto reciproco e la valorizzazione di qualsiasi diversità, offrendo pari opportunità di lavoro. Fineco “The Place To Be”