SYNLAB è il leader europeo nel settore della medicina di laboratorio e della diagnostica medica, attivo in 36 paesi e 4 continenti (Europa, Asia, Africa e America), con oltre 450 laboratori, 24.000 dipendenti e 500 milioni di test effettuati ogni anno.

In Italia, SYNLAB rappresenta il più vasto gruppo di diagnostica integrata e il primo interlocutore nei servizi di diagnostica di laboratorio per molti specialisti e laboratori clienti.

Siamo presenti in 8 Regioni (Veneto, Friuli Venezia Giulia, Lombardia, Toscana, Emilia-Romagna, Liguria, Lazio e Campania) con i nostri 9 Laboratori, oltre 300 Punti Prelievo e 80 Medical Center. Abbiamo un fatturato di oltre € 300 milioni, effettuiamo 40 milioni di analisi di laboratorio e 1,5 milioni di prestazioni poliambulatoriali all'anno, grazie ai 2.000 dipendenti e 2.000 liberi professionisti che collaborano con noi.

La nostra Mission: fornire informazioni diagnostiche utili per una vita sana e per il benessere di tutti.

La nostra Vision: una leadership conquistata attraverso l’eccellenza del servizio a favore delle persone e della comunità medica, con una diagnostica di altissima qualità.

I nostri Valori: passione, responsabilità e customer centricity.

The Field Service Engineer is responsible for preventive and curative maintenance of medical devices for all based customers in the country/area. He/she provides remote and onsite support in close cooperation with the local medical centre. The role also works in strong relationship with the Group and in an international engineer network.

Major Accountabilities:

· Work closely with local medical centres’ team to ensure installed medical devices are maintained to company standards

· First contact point for medical centres

· Coordination of external suppliers’ service interventions

· Monitoring of instrument and service performance

· Communication with all involved stakeholders

· Technical support remotely and on-site

· Installation of medical equipment at customer’s facility to ensure full functionality according to specifications.

Education: Technical degree in Engineering or equivalent/comparable technology with continued education.

Experience:

· 2 years experience, with maintaining medical or analytical devices or similar (has worked with Siemens/Samsung/GE/Philips or any main contractor) is a plus

· Previous experience with installing, preventive maintenance and repairing medical devices

· Previous experience in customer service, field service, tech support & training in medical devices is required

· Customer environment experience (appearance/communication/conduct)

Skills and knowledge needed:

· Knowledge of service standards/account ownership/customer satisfaction/escalation

· Ability to solve practical problems as mechanical, electrical, electronical, pneumatic or fluidics system as well as software configuration troubleshooting & repair

· Comprehensive & data driven troubleshooting skills

· Skilled in using English written/oral/schematic/diagram engineering instructions

· Create team spirit and cooperation within the team

He/she will be based in Napoli